The terrorist got what they wanted - air travel is no longer practical. This one traveler's story is well worth reading.
"Richard Roth, who filed the lawsuit on behalf of himself and his mother, said he planned the Christmas 2007 trip to Buenos Aires to celebrate his mother's 80th birthday. She had grown up in the city, but had not returned in years, he said.
"Instead, Roth, his two teenage children, his wife and mother spent three days in airports, went days without their luggage, were treated rudely by airline employees and were forced to spend $21,000 on unused hotel rooms in Argentina, replacement clothes, and other costs.
"Through its gross negligence, malfeasance and absolute incompetence, Mr. Roth holds Delta responsible for ruining his vacation," said the lawsuit, filed in New York state court."
This is also another good example of the breakdown of market forces. Airline companies are actually not capable of providing an acceptable level of basic service to all their customers, at current rates. Instead, they are feeling around at the bottom right now, the find the point at which the horrible experience of a certain percentage fails, not to reduce the customer base, but to avoid any new federal law. Airline people will admit this from time to time. They have learned that their customer will select the lowest fare. Always, no matter what. Offering an improved experience, at an additional cost, has been tried, and failed, by several airlines a number of times.
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