My question is when do these things become a public safety issued covered by existing law? If a restaurant operated like this, what do you think would happen?
"ON July 29, Continental Flight 1669, a 737-700 with about 120 passengers aboard, was bound for Newark from Caracas, Venezuela, when bad weather caused the plane to be diverted to Baltimore. It sat there for about five hours with passengers on board as food and water ran low and toilets became filthy.
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"But what made the Continental flight somewhat different was that passengers organized and protested by clapping in rhythm and drumming on overhead bins. Finally, the pilot, worried about mayhem, called the police.
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"As passengers described it, once the police ordered the plane emptied, they filed out into the secure area, where some said they felt as if they were being treated like suspects.
"As we walked down the hallway, we were yelled at like we were scary criminals by this female cop who had a dog." She kept yelling: "Stay against the wall!" Mr. Niezen said.
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"At Newark, the service just got worse," Mr. Niezen said. "People were shouting at us. One agent told Caroline Murray to shut up about her connecting flight."
"Ms. Murray said she stood at a counter behind Mr. Niezen, who was vehemently insisting on being rebooked that night. .They made him say he was sorry before he could continue speaking to someone,. she said. When she got to the front of the line and complained about inattentive service, one of the men behind the counter called her a derogatory name, she said."
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